Refund Policy

Effective date: July 11, 2026 · Last updated: July 11, 2026

This policy covers PawnShopper merchant subscriptions — the only paid product on the platform. Consumers never pay PawnShopper anything, and PawnShopper does not process payments between consumers and merchants, so this policy does not apply to any in-shop transaction.

1. Billing

Merchant subscriptions are billed through Stripe on the cadence you choose (monthly or annual) and renew automatically until canceled. Prices and plan limits are shown at checkout.

2. Cancellation

You can cancel at any time from your billing page via the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period — you keep access to your paid features until then, and you are not charged again.

3. No partial-period refunds by default

We do not provide refunds or credits for partial billing periods, unused time, or downgrades mid-period. When you switch plans, Stripe shows any prorated credit or charge before you confirm the change.

4. Free trials

Paid plans may include a free trial. If you cancel before the trial ends, the trial simply ends and you are never charged. If you do not cancel, your subscription converts to paid at the end of the trial.

5. Billing errors

Mistakes happen — billing errors are refunded. If you believe you were charged incorrectly (duplicate charge, charge after a confirmed cancellation, wrong amount), contact [email protected] and we will investigate and correct any error, including a refund of the erroneous charge.

6. Contact

Billing questions: [email protected]. See also our Terms of Service and Privacy Policy. Mercurious, LLC (d/b/a PawnShopper), Missouri, USA.